Template->make_filename(): Error - template file not foun

I've just installed Prillian on a test forum to be sure it would run smoothly on my live forums. Once I installed it (which was a very simple, smooth install) I used it, and it worked great.

Another of my admins used it also, and we successfully sent IM's back and forth to each other. However, another admin, while trying to access Prillian, gets the following error:
Template->make_filename(): Error - template file not found: prillian/frameset.tpl
Also, when he goes to the ACP to check the logs, he can see that there is a message sent to him, but when he clicks on the message he doesn't get the popup with a preview of the message. Instead, he gets the following error:
Template->make_filename(): Error - template file not found: admin/imclient_admin_read.tpl

Both of these files are present on the server, and I have uploaded new ones again to account for file corruption...didn't work.

Now..when I or another admin do any of the mentioned, it works great. The logs work fine, Prillian works fine....everything works great.

I also have another moderator that is getting the first error mentioned above.

Any ideas what is going on? I really want to get this installed on my live forums.

Do you have more than one template installed? If so, you need to copy the Prillian tpls to every template installed.

Sorry I hadn't commented earlier. I found out what happened.

I installed this on a test forum where I had disabled all but one theme. When I imported the board users to the Prillian tables, it also imported their old theme settings. By doing this, the board worked fine because they were forced to use the default theme, but because Prillian can use a different theme, it was looking to that theme for the .tpl files. (and like I said, I only installed on one theme, so the files weren't there. )

One other thing though. It works fine for everyone, but one person is having issues. If he sends another member an IM, she doesn't get it for a LONG time sometimes. I can send IM's to both of them and it works great. Any ideas? They've both disabled popups, I've had them update java (well, one of them didn't, and its the guy having problems...he's gonna update tonight.)

Do you think it's a java issue?

Probably not, Prillian doesn't use any Java. The only thing I can think of for that situation is that perhaps his internet connection is sending the messages to the site extremely slowly. Does this happen when he sends messages to any member? If it does, that'd support this idea.

We got it worked out. I don't know which, but it was a setting she changed in her prefs that fixed it. (she probably didn't have it set to automatically open new messages...dunno)

Another question though (no point in making a whole new thread for this) is where do you define the color for the names of the moderators/admins in the main Prillian window? I want to change the default color.
And what are the italic names? (I have a lot of members asking me, and I cannot answer them.)

Thanks a lot for all of your help.

Joey

The colors are in mods/prillian/functions_im.php. Look for this:

Code:

Quote:

Would you believe that I can't remember? LOL!
I think those are users that are on both the forums in general and the messenger (they have the Prillian window open), but I'm not sure. I didn't mention what it was supposed to mean in the code, and it's been a looong time...

hehehe
No problem, man! Prillian is working great for me now, and it's been such a hit with my members that I can't believe I hadn't installed it earlier than now. You've done some great work, here and with your other mods.

You're support is also some of the best I have seen as far as response time and quality of the response.

phpBB wouldn't be the same without you!! Thanks a lot!

Now I've just got to get your contacts mod installed. Problem is, I run about 12 different themes and it can turn into a LOT of work making changes to 4-5 .tpl files for that many different themes!

Anyway, thanks again. You've been a great help.